🔴 Issue: Stirring Rod Stoppage (Prime)Updated 26 minutes ago

1️⃣ Troubleshooting steps:

1. Watch the video above and perform the Magnet Check.

• Keep the unit powered ON during this test.
• Slowly move a magnet along the left side of the lid's interior.
• The moment the LED light turns OFF, stop and hold the magnet steady at that spot for 10–15 seconds.
• If working properly, the stirring rod should begin to rotate.
• ⚠️ The small lid may flip backward during the test — please hold it in place.

2. 📹 Record and share a video of your own Magnet Check.

3. 📹 Manually rotate the stirring rod paddle by hand (power OFF for safety), and record/share this test as well.

2️⃣ Please check your results:

1. Magnet Test result: Did it rotate or not?
2. Paddle Rotation Test result: Rotates easily with no resistance / or heavy resistance and difficult to rotate?

◽ If Magnet Test = Not rotated ➕ Paddle Rotation = Easy (no resistance):
➡ This may require internal inspection. Please see(click👉) "Internal Component Check – Photo Guide" for the next step and submit the requested internal photos.

◽ If Magnet Test = Not rotated ➕ Paddle Rotation = Heavy resistance:
➡ This is likely a mixing motor issue. Please see(click👉) "How to Replace Mixing Motor" for the next step.

✅ If Magnet Test = Rotated normally:
➡ This is a normal result — no defect detected in the stirring rod mechanism. Please share a photo of the microbes inside the unit so we can check for other possible causes.

3️⃣ Please submit the following:

Fill out our "Contact Form" — select "Report an issue" as the subject, then include the following in the message box:

1. Order Number
2. Full Name
3. Current Address
4. Contact Number
5. Magnet Test result (rotated or not)
6. Paddle Rotation Test result (easy rotation / heavy resistance)
7. Issue description

📷  Photo attachment: Attach the Unit Serial Number photo directly using the Attach Files button.

🔗 Video links: Since video files are often larger than the form's 10MB limit, please upload your Magnet Check video and Paddle Rotation test video to Google Drive or a similar file-sharing service, set sharing to "Anyone with the link," and paste both links in the message box.

🔵 Alternative: Click the orange chat icon (bottom right) and select an option from the chat widget to get help right away.