🔧How to Check Internal Components (Prime)Updated 2 days ago
Please refer to "Stirring Rod Stoppage Issue (Prime)" and complete the Magnet Test and manual Paddle Rotation Test described there.
Reencle's internal structure consists of 3 vertically interlocking gears. Because these gears are engaged with one another, the stirring rod should not rotate easily by hand — heavy resistance is normal.
1️⃣ Diagnosis
| Result | Magnet Test | Paddle Resistance |
| 🔴 Defect | Not rotated ➡ | Easy (no resistance) ➡ |
If your stirring rod rotates easily by hand, this is not normal. This may indicate one of the following internal issues:
1️⃣ Loose or missing motor bolts – The mixing motor is secured by four bolts. If any are loose or missing, the stirring rod may turn too easily by hand.
2️⃣ Gear disengagement – The upper gear, middle gear, and mixing motor gear may not be vertically aligned/engaged properly, causing the gears to disengage from one another.
To help us confirm the cause, please check whether your unit's internal components match the reference condition, and take a clear photo of the internal parts for our review.
⚠️ Please ensure the screws on the gear cover (the black plastic part) are securely tightened afterward.
2️⃣ Please submit the following
1. Click "Contact Form" 2. Fill out "Full name" and "Email" 3. Select "Report issue" as the subject 4. Include the following in the message box
5. Attach the photo directly using the "Attach Files"button.
6. 🔗 Video links: Since video files are often larger than the form's 10MB limit, please upload your Magnet Check video and Paddle Rotation test video to Google Drive or a similar file-sharing service, set sharing to "Anyone with the link," and paste both links in the message box.
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3️⃣ Self-repair eligibility & cost
Once we confirm self-repair eligibility, we will let you know whether the required part or repair is covered free of charge (within warranty) or requires payment (out of warranty), based on your unit's warranty status.
⚠️ All items above must be submitted together. Incomplete submissions will delay processing, as we cannot proceed to the next step — shipping the replacement part or issuing an invoice — until all information is received.
Thank you for your cooperation in helping us process your request as quickly as possible.