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🔴 Issue: Noise (Prime)Updated 2 hours ago


1️⃣ Troubleshooting steps:

  1. Watch the video above and perform the Magnet Check.
  • Keep the unit powered ON during this test.
  • Slowly move a magnet along the left side of the lid's interior.
  • The moment the LED light turns OFF, stop and hold the magnet steady at that spot for 10–15 seconds.
  • If working properly, the stirring rod should begin to rotate.
  • ⚠️ The small lid may flip backward during the test — please hold it in place.

2. 📹 Record and share a video of your own Magnet Check.

3. 📹 Manually rotate the stirring rod paddle by hand (power OFF for safety), and record/share this test as well.


2️⃣ Please check your results:

  1. Magnet Test result: Did it rotate or not?
  2. Paddle Rotation Test result: Rotates easily with no resistance / or heavy resistance and difficult to rotate?


Magnet Test

Paddle Resistance
Diagnosis & Action
Not rotated ➡Easy (no resistance) ➡ This may require internal inspection. Please see(click👉) "Internal Component Check – Photo Guide" for the next step and submit the requested internal photos.
Not rotated ➡Heavy resistance ➡This is likely a mixing motor issue. Please see(click👉) "How to Replace Mixing Motor" for the next step.
Rotated ➡Heavy resistance ➡
✅ This is a normal result — no defect detected in the stirring rod mechanism. Please share a photo of the microbes inside the unit so we can check for other possible causes.

 


3️⃣ Noise Check


Record a short video of the unit running 

👉 This helps us identify the source of the noise.



4️⃣Please submit the following:

1. Click 👉"Contact Form"

2. Fill out "Full name" and "Email" 

3. Select "Report issue" as the subject

4. Include the following in the message box

  • Order Number
  • Current Address
  • Contact Number
  • Magnet Test result (rotated or not)
  • Paddle Rotation Test result (easy rotation / heavy resistance)
  • Issue description

5. 📷  Photo attachment: Attach the Unit Serial Number photo directly using the Attach Files button.


6. 🔗 Video links: Since video files are often larger than the form's 10MB limit, please upload your Magnet Check video and Paddle Rotation test video to Google Drive or a similar file-sharing service, set sharing to "Anyone with the link," and paste both links in the message box.

  • Magnet Check video
  • Paddle Rotation Test video
  • Noise Check video





🔵 Alternative: Click the orange chat icon (bottom right) and select an option from the chat widget to get help right away.


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