💁Reencle Try at Home — Subscription GuideUpdated 16 days ago
What’s Included with Your Subscription
No long-term commitment — cancel anytime, no cancellation fees.
Free supply refills — Microbe and Carbon Filter refills are provided free of charge upon request while your subscription is active.
Full coverage — if your unit experiences an issue from normal household use, we’ll replace it at no extra cost.
Option to buy — want to keep it? You can request a Purchase Quote at any time to transition to full ownership.
Managing Your Subscription
You can view and manage your subscription anytime by logging in at try.reencle.co. No password needed — just enter your email to receive a login link.
Cancellation & Returns
You can cancel your subscription at any time. Here’s how it works:
How to Cancel
Log in at try.reencle.co and submit a cancellation request through your account, or
Contact us directly at [email protected] and we’ll take care of it for you.
Once your cancellation is confirmed, no further charges will be made. |
Returning the Unit
After your cancellation is processed, we’ll send you a prepaid return label. Simply pack the unit and drop it off.
Details | |
Cancellation fee | None |
Shipping fee | None — we provide a prepaid return label |
Return window | Unit must be returned within 7 days of cancellation |
Unused days | The final month is not prorated |
Damage fee | May apply in cases of severe damage caused by misuse or abuse |
Option to Buy
If you decide to keep your Reencle unit permanently, you may request a Purchase Quote at any time.
Please note:
Purchasing the unit is a separate transaction from your subscription payments.
Previous monthly subscription payments are not applied toward the purchase price unless otherwise specified.
To request a quote, please contact: [email protected]. Our team will connect you with the subscription support team to review the available upgrade process and options.
Frequently Asked Questions
Can I pause my subscription instead of canceling?
At this time, we do not offer a pause option. You are welcome to cancel and re-subscribe at any time.
What happens to my microbes if I return the unit?
Unfortunately, microbes cannot be reused after return. We recommend discarding them according to your local composting guidelines.
Can I upgrade from Prime to Gravity?
Yes. Please contact us at:[email protected]
Our team will connect you with the subscription support team to review the available upgrade process and options.
What if my unit has an issue?
Reach out to us at [email protected] and our team will assess the issue. Replacements are provided at no extra cost for problems arising from normal household use.
Contact Us
Email: [email protected] Account Portal: try.reencle.co |