<span style="font-size: 12pt; font-family: Inter; color: rgb(0, 0, 0); background-color: transparent; font-weight: 700; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">SHIPPING POLICY<ul style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">USA : We offer&#xA0;FREE SHIPPING&#xA0;on orders over $50 to the 48 contiguous United States</li><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;">Shipping costs for a Reencle unit are $100 for Hawaii &amp; Alaska only. Unfortunately, we do not ship to Puerto Rico, American Samoa, Guam, Northern Marina Islands, and U.S. Virgin Islands at this time.&#xA0;</li><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10pt; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Depending on your zipcode(shipping address)the delivery timelines will vary.</li><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10pt; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">It may take from 5-7 business days for deliveries.</li><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10pt; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In case it takes more time we will keep you informed via SMS messages or emails.</li><li dir="ltr" style="list-style-type: square; font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre;"><span style="font-size: 10pt; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">You can check your order status 24/7 on our store website(<a href="https://help.reencle.co/" rel="noopener noreferrer" style="text-decoration:none;" target="_blank"><span style="font-size: 10pt; color: rgb(17, 85, 204); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">https://help.reencle.co/</a><span style="font-size: 10pt; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">) or using the live chat bubble function.&#xA0;</li></ul><span style="font-size: 10pt; font-family: Inter; color: rgb(33, 43, 54); background-color: transparent; font-weight: 700; font-style: italic; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Note: all orders are processed and ship Monday through Friday (excludes holidays and weekends). If the order was placed during an observed holiday or weekend, it will be processed the following business day. <h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="48-contiguous-united-states"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">48 Contiguous United States</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">All purchase orders shipping to 48 contiguous states ship for FREE with minimum order value of $50 or more after discounts are applied to the order. Please note, for purchase orders with an order value below $50 after discounts are applied, a shipping fee will be applicable based on different threshold tiers.<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="hawaii--alaska"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Hawaii / Alaska</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Shipping costs for a Reencle unit are $100 for Hawaii and Alaska.<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="puerto-rico-american-samoa-guam-northern-mariana-islands-and-us-virgin-islands"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and U.S. Virgin Islands.</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At this time we do not ship to above U.S. territories.<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="apofpodpo-military"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">APO/FPO/DPO Military&#xA0;</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For extra fees, we will ship to APO/FPO/DPO Military locations. Please inquire via email at info@reencle.co or Live Chat(Help Center). Your shipping rates will be actual discounted carrier rates, with no additional markup or handling fees.<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="canada"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Canada</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">At this time we do not ship to above Canada.<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="international"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">International</h4>Although international customers cannot place orders directly on our online store, reencle.co, we offer direct shipping to international customers through our support team. For international orders, please request your order by contacting us via chat or email at <a href="mailto:info@reencle.co" target="_new">info@reencle.co</a>. Additionally, we have excellent Authorized Distributors/Resellers who handle shipping to specific regions such as Europe, UK, Poland, Malaysia, and Thailand. To find a Reencle retailer that ships in your region, please click&#xA0;<a href="https://reencle.gorgias.help/en-US/is-reencle-available-internationally-144817">HERE</a>.&#xA0;<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<h4 dir="ltr" style="line-height:1.38;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 2pt 0pt;" id="forwarding-services"><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Forwarding Services</h4><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you choose to ship to a forwarding company,&#xA0;<span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://reencle.co" rel="noopener noreferrer" target="_blank">Reencle.co</a><span style="font-size: 10pt; font-family: Inter; color: rgb(23, 41, 38); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;is not liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a forwarding service company. Any order addressed to a parcel forwarding company is placed at your own risk. Reencle.co is not responsible for lost or stolen packages shipped to a forwarding service.

Shipping Policy

Welcome to Reencle! Submit a request via Contact Us or email "info@reencle.co". Use our Chat Widget to self-check first. No phone/text support. Hours: Sun 6PM–Fri 1AM MT (Utah); after-hours replies sent next business day. See our Help Center – for product issues, check "Repair/Replace Parts".

Thanks for shopping with us! 
Please send us a Text or leave a Voice Message at our Support Line below.
10AM-3PM MST Monday-Friday

Product Security

Return Policy

SHOP Reencle

Affiliate Program

Find Us

Reencle Community

Reviews

Reencle

Information about shipping, delivery and ordering from us.

Orders & Shipping

🔍 Reencle Model Overview & Specifications

📘 Reencle Instruction Manual & User Guide Download (All Models)

📹 Reencle manual video

📦 Unboxing & Initial Setup — Reencle Essential

🔘 Getting to Know Your Reencle Essential — Buttons & Controls

Getting Started-Essential

📦 Unboxing & Initial Setup — Reencle Prime

🔘 Getting to Know Your Reencle Prime — Buttons & Controls

🚪 Getting to Know Your Reencle Prime — Lid Design

🔒Getting to Know Your Reencle Prime —  Lock Feature

Getting Started-Prime

📦 Unboxing & Initial Setup — Reencle Gravity & Gravity Pro

🔘 Getting to Know Your Reencle Gravity / Gravity Pro — Buttons & Controls

🔵Getting to Know Your Reencle Gravity / Gravity Pro — Display Window(Weight Measurement & Time Detection)

🔒Getting to Know Your Reencle Gravity / Gravity Pro —  Lock Feature

🚪 Getting to Know Your Reencle Gravity/Gravity Pro — Lid Design

📶 Wi-Fi Setup & App Connection — Gravity Pro

Getting Started-Gravity & Gravity Pro

📦Unboxing & Initial Setup — Reencle Indoor Planter

🔍 Getting to Know Your Reencle Indoor Planter — Self-Watering System

📏Getting to Know Your Reencle Indoor Planter — Specs & Repotting

Getting Started-Indoor Planter

🍞 Starting Your First Food Inputs — Feeding Schedule & Care

🦠 Understanding Your Microbes — Appearance & Moisture Care

Getting Started-Microbes

⚫What is Reencle?

⚫What Voltage Does Reencle Require?⚡

⚫What Are the MIN and MAX Lines?

⚫What Do the Purify and Dry Buttons Do?🔘

⚫What Is Reencle's Electricity Usage⚡?Does the Mixing Motor Run Continuously?

⚫What Is the Lock Feature and How Does It Work?

⚫Why Is the Inside of the Unit Warm?♨️

⚫Why Is There Condensation on the Lid or Exterior💧?

⚫ Product Specifications: Prime vs. Gravity vs. Gravity Pro

⚫How Is Reencle Different from Dehydrator/Grinder Composters?🤷🏻‍♀️

⚫Does Reencle Operate While the Lid Is Open?

⚫Is the Noise From My Unit Normal?

General FAQs

Getting Started

🔵Carbon Filter — Reencle Prime

🔄How to replace Carbon Refill-Prime

🔵Mesh Filter — Reencle Prime

Accessories & Maintenance - Prime

🔵Carbon Filter — Reencle Gravity / Gravity Pro

🔄How to replace Carbon Refill-Gravity

🔵Mesh Filter — Reencle Gravity/Gravity Pro

Accessories & Maintenance - Gravity & Gravity Pro

Accessories & Maintenance

📊Reencle Compost Test Results

👩🏻‍🌾How to Use Reencle Compost: Mulching vs. Planting

📍 When to Harvest — The MAX Line

🌱 How Does the 30-Day Composting Process Work?

⚫ Knowing When Compost Is Ready

⚫Does Reencle Compost Contain Salt?

⚫Can I Use Reencle and Cure Compost During Winter?

⚫ What Is a "Breathable Container" for Curing Compost?

⚫ Why Should I Cure Reencle Compost Before Using It?

⚫What Are the Homi and Sifter Used For?

FAQs-Compost

🌱Harvest and Use Compost

⚖️ Daily Capacity & Feeding Best Practices

😃 Healthy vs. 😞 Unhealthy Microbes

💧 Wet Microbe Recovery Guide

What You Can & Cannot Put in Reencle (Feed Guide) ⭕❌

Can I put coffee grinds or pods in Reencle?☕

Can Reencle Decompose Meat or Bones(Beef/Pork/Chicken/Fish)?🍖

Why can't I decompose the stems🌿/ corn husks🌽/ onion skins🧅?

Can I Add Garlic to Reencle? 🧄

Can I Add Watermelon or Melon Rind to Reencle? 🍉

Can I put Avocados in Reencle?🥑

What Can I Put in Reencle?

⚫Why Do Microbes Become Wet or Clumpy?💧

⚫What are the black pellets in ReencleMicrobe?

⚫Why Do My Microbes Smell?

⚫Why Do Microbes Become Dry?

⚫What are the 4 key factors for healthy microbe cultivation?

⚫Can I Add Frozen Food?

⚫Can I use a different brand’s microbes in my Reencle?

⚫Can I use only part of the Compost Starter pack and save the rest for later?

⚫Cleaning When Microbes Reach MAX Line

⚫There Is White Mold in My Reencle — Is This Normal? How Do I Prevent It?

⚫Should I buy ReencleMicrobe™ regularly or replace it?

⚫Vacation Mode: Preparing for Absence ✈️ 🧳

⚫Will the Microbes Die If I Stop Adding Food Waste?

What should I do if my microbe level is too low?

⚫My microbes are climbing up the inner walls — what should I do?

FAQs-Microbes

🦠Microbes

Daily Use & Maintenance

🔴 Issue: Button Malfunction (Prime)

🔴 Issue: Chamber Peeled off (Prime)

🔴 Issue: Dry Button Blinking (Prime)

🔴 Issue: Leakage (Prime)

🔴 Issue: Noise (Prime)

🔴 Issue: No Power (Prime)

🔴 Issue: Opening Failure (Prime)

🔴 Issue: Purify Button Blinking (Prime)

🔴 Issue: Stirring Rod Stoppage (Prime)

🔴 Issue: Stirring Blade/Paddle Damage (Prime)

Prime/Troubleshooting

🔧How to Replace Bottom Gasket

🔧 How to Replace Cover Motor (Prime)

🔧How to Replace Control PCB (Prime)

🔧How to Remove Control Cover (Prime)

🔧How to Replace Fan Motor (Prime)

🔧 How to Replace Gear/Gear Cover(Gear Box Body) (Prime)

🔧How to Check Internal Components (Prime)

🔧How to Replace Main PCB (Prime)

🔧How to Replace Mixing Motor (Prime)

🔧How to Replace Power Plug (Prime)

🔧How to Replace Sensor PCB (Prime)

🔧How to Replace Top Cover(small lid) (Prime)

🔧 How to Replace Top Cover Seal (Prime)

Prime/Repair Videos

🔴 Issue: Button Malfunction (Gravity)

🔴 Issue: Leakage (Gravity)

🔴 Issue: Noise (Gravity)

🔴 Issue: No Power (Gravity)

🔴 Issue: Opening Failure (Gravity)

🔴 Issue: Stirring Rod Stoppage (Gravity)

🔴 Issue: Stirring Blade/Paddle Damage (Gravity)

Gravity & Gravity Pro - Troubleshooting

🔧 How to Replace Cover Motor (Gravity)

🔧How to replace Control PCB (Gravity)

🔧How to replace Fan Motor (Gravity)

🔧How to replace Mixing Motor (Gravity)

🔧How to replace Main PCB (Gravity)

🔄 Mesh Filter Cleaning & Replacement (Gravity)

Gravity & Gravity Pro - Repair Videos

How to Repair/Replace Parts

💁Reencle Try at Home — Subscription Overview & Pricing💲

💁Reencle Try at Home — Subscription Guide

Subscription & Member Services

🔄60-Days Risk-Free Trial (Refund Policy)

⏰Packing, Refund Amount & Timing

❓How to Request a 60-Day Return

📢Warranty

Warranty & Returns

📩How to Contact Reencle Support

Product Security — UK PSTI Information

ENCORE! by Reencle: Trees Donated For Forest Fire Recovery

Reencle Affiliate Program

ENCORE! by Reencle: We Plant Trees