🔴 Issue: Stirring Blade/Paddle Damage (Gravity)Updated an hour ago
1️⃣ Troubleshooting Steps
1. Watch the video below and check whether self-replacement is possible.
[Paddle Set: Four Paddles + Four Paddle Screws]
- Please use a 2.5 mm hex key (hex socket bolts) - We strongly recommend using Loctite for secure installation - Do not discard the microorganisms. Store them in a ziplock bag for reuse. |
2. Try to fully remove the broken paddle piece from the mixing rod.
2️⃣ Please check your results
1. Broken piece removal result
: Were you able to fully remove the broken piece from the mixing rod?
2. Self-replacement comfort
: Are you comfortable following the step-by-step guide video to replace the paddle yourself?
| Broken Piece Removal | Self-Repair Status | Action |
| ❌ Cannot be removed | Not possible | Self-repair will not be possible. Please continue to Step 3 below and describe the issue so we can advise on next steps. |
| ✅ Fully removed | Possible |
Please continue to Step 3 below and share your order details so we can confirm your warranty status. |
- ⚠️ Important: All remaining broken pieces must be completely removed before replacement. If the piece cannot be removed, self-repair will not be possible.
3️⃣ Please submit the following
1. Click "Contact Form" 2. Fill out "Full name" and "Email" 3. Select "Report issue" as the subject 4. Include the following in the message box
5. Attach the following photos directly using the "Attach Files" button
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🔵 Alternative
1. Click the orange chat icon (bottom right)
2. Select an option from the chat widget to get help right away
