Warranty (작성 중 by Ella) copyUpdated 40 minutes ago
Warranty
It depends on when you purchased your Reencle.
Check your purchase date against the table below.
The warranty period starts on your date of purchase — not the date your unit was delivered. You'll need proof of purchase, such as an order confirmation or receipt.
Who's covered: the original purchaser only. Warranty coverage doesn't transfer if you sell or give away your unit.
Not sure which warranty period applies to you? Email your order number to [email protected] and we'll confirm.
2. What does the warranty cover?
Failures that occur under normal use due to a defect in materials, parts, or workmanship.
If your unit qualifies, Reencle will either send you genuine replacement parts for self-service repair or replace the unit. Reencle determines which option applies.
3. What isn't covered?
The warranty doesn't apply to:
- Consumable parts designed to wear out over time, such as filters — unless the failure was caused by a defect in materials or workmanship
- Cosmetic damage — scratches, dents, broken plastic on ports
- Damage from accident or misuse — including liquid contact, fire, earthquake, or other external causes
- Damage from use outside the user manual or published guidelines
- Damage caused by another product
- Repairs or service performed by anyone other than Reencle or an authorized reseller
- Modifications made without Reencle's written permission
- Normal wear and tear or normal aging of the product
- Units with a removed or defaced serial number
- Units reported stolen
- Non-Reencle branded products, even if packaged or sold with your Reencle
Non-Reencle branded items may carry their own manufacturer's warranty. Please check the product box and literature for details.
Any misuse, abuse, or modification to the original product voids the warranty.
4. What will I receive — parts or a replacement unit?
Most issues are resolved by sending you a genuine replacement part at no cost, along with instructions so you can complete the repair yourself.
Most replacements are straightforward and need no special tools.
If the issue can't be resolved with a part, we may replace the unit. Replacement units may be new, open-box, or refurbished depending on availability and how long you've owned your unit.
Our team will tell you which applies to your case when we review your claim.
5. How do I submit a warranty claim?
Step 1 — Try troubleshooting first
Many issues can be resolved at home. Please check How to Repair/Replace Parts first to identify your symptom and see whether a simple fix applies.
If the issue isn't resolved, note which symptom you're experiencing and include it when you contact us — it helps us process your claim faster.
Step 2 — Contact us
If the issue persists, email [email protected] with the following:
① Proof of purchase
An order confirmation or receipt showing your purchase date.② A photo of the Serial Number Sticker
③ Photos or video of the issue
Images are usually required to process a claim.
A short video helps if the issue involves noise or movement.④ Description of the issue
What happens, when it started, and what you've already tried.⑤ Your name, shipping address and contact number
Step 3 — Claim review
Our team will review your claim and determine whether it's covered, and whether parts, repair, or replacement is appropriate.
Step 4 — Shipping arrangements
If a replacement or part is needed, we'll arrange shipping directly.
If your unit needs to be sent back, you must use the shipping label we provide. Reencle isn't responsible for damage in transit, or for products not returned directly to Reencle.
6. How long does a warranty claim take?
Claim processing takes 5–10 business days, plus shipping time. (수정 필요) The exact timeline depends on your location and the type of issue.
7. Is there a deadline for filing a claim?
Yes. Your claim must reach us within your warranty period (1 or 2 years — see section 1).
Please contact us as soon as you notice a problem.
8. I bought my Reencle in a different country. Can I get service where I live?
Warranty service may be limited to the country where the product was originally sold.
If service isn't available in your country, we'll let you know about any additional shipping and handling charges before proceeding.
9. My unit is showing an alert or error
Contact [email protected] right away. Please don't attempt repairs or modifications yourself beyond the self-service parts we provide — Reencle isn't responsible for accidents caused by unauthorized repair or alteration.