❓How to Request a 60-Day ReturnUpdated 26 minutes ago
Overview
This article covers how to submit a return request, what information is required, and how the process differs for Amazon purchases.
Step 1 — Submit Your Request
Submit a request through the Help Center or by emailing [email protected], including the following four items:
| # | Required Item | Details |
|---|---|---|
| 1 | Order Number | To verify your purchase |
| 2 | Product Photos | Opened unit: exterior + interior photos. Unopened: photo of box packaging |
| 3 | Serial Sticker Photo | Opened: sticker on the unit. Unopened: sticker on bottom of box |
| 4 | Reason for Return | A short note — helps us process efficiently and improve the product |
Step 2 — Confirmation & Return Label
Once eligibility is confirmed, Reencle sends a prepaid return label and shipping instructions. Empty and clean the unit, pack it, and ship using the provided label. Refund is issued after the unit is received and inspected.
Amazon Purchases — Where to Request
Where you request the return depends on how far into the 60 days (from delivery date) you are:
| Timing | Process |
|---|---|
| Within 30 days of delivery | Process through Amazon (Your Orders → Return option). Amazon handles both shipment and refund. |
| Day 31–60 (from delivery) | Amazon's own return window has closed, but the Reencle trial is still active. Contact Reencle directly via Help Center or [email protected] — Reencle handles the return and refund. |
Regardless of channel, the same 60-day trial terms (counted from delivery date) and condition requirements apply.